Service Standards and Commitments

The Ministry of Finance is committed to delivering quality service in benefit and tax administration that is both accountable and accessible to all Ontarians. We recognize that the need to improve never ends, nor do our customers' expectations for more convenient and accessible services.

Our goal is to be recognized by our clients as a professional and effective organization that keeps pace with the rising expectations of Ontarians for high quality, cost effective public services.

This is why we have refreshed our Service Standards and Commitments. Here we have outlined the level of customer service that you should expect when dealing with the Ministry of Finance. We measure our performance against established standards and report annually on our results.

Service Standards

  1. OPS Common Services Standards
  2. Core Business Service
  3. Objections and Appeals
  4. Audit
  5. Collections

Service Commitments

  1. Impartial and Professional Service
  2. Privacy and Confidentiality
  3. Accessible Information
  4. Assistance
  5. Reliable Written Information
  6. Education/Outreach
  7. Accessible Customer Service for People with Disabilities
  8. Voluntary Disclosure

To learn more about the service standards and commitments, read the guide [PDF - 100 KB].

We want to hear from you!

We are always looking for ways to improve our service delivery to clients and appreciate any feedback you provide. We encourage you share your experiences with us – what we are doing right and what we need to improve. The Quality Service Questionnaire is no longer available, please contact us.

We report annually on our results

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