SERVICE DELIVERY PROGRAM - VOTE 1811

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SERVICE DELIVERY PROGRAM - VOTE 1811

Service Delivery Program is responsible for improving delivery of internal and external government-wide services to meet the needs of Ontarians and the Ontario Public Service (OPS). All service delivery programs are focussing on transforming and improving government services.

ServiceOntario gives Ontarians easy,cost effective access to government services. As a public-facing enterprise service delivery organization, ServiceOntario is responsible for delivering information and transactional services to both individuals and businesses over multiple channels including: in-person/counter, kiosk, telephone and online. ServiceOntario is well underway to establishing itself as the government's service gateway. Many services are now offerrred and/or managed by ServiceOntario. The Archives of Ontario collects, manages and preserves the records of Ontario and promotes public access to Ontario's documentary memory. It provides responsible stewardship of the Government of Ontario's Art Collection, and promotes good recordkeeping practices in the government. The Office of the Corporate Chief Information Officer provides transformational leadership for the information management and information technology in government including policy and implementation for common infrastructure, governance and accountability, and delivery of OPS-wide common services such as computer processing and network facilities. Ontario Shared Services provides enterprise-wide employee and business support services to the OPS, including financial processing and collections, supply chain management, insurance and risk management, payroll management and processing, and benefits administration.

VOTE SUMMARY
($)
ITEM # ITEM

Estimates
2008-09

Estimates
2007-08

Difference
Between
2008-09
and
2007-08

Actual
2006-07

  OPERATING EXPENSE        
1 Information Technology Infrastructure Support/Service Delivery 46,705,600 41,852,600 4,853,000 41,470,661
4 eOntario 31,242,700 48,774,400 (17,531,700) 59,988,564
5 Ontario Shared Services 175,358,700 159,914,100 15,444,600 156,023,387
7 Archives of Ontario 18,232,000 15,447,500 2,784,500 15,395,053
9 ServiceOntario and Registration Services 228,576,000 203,150,600 25,425,400 265,224,173
  Total Including Special Warrants 500,115,000 469,139,200 30,975,800 538,101,838
Less: Special Warrants - 139,064,300 (139,064,300) -
  TOTAL OPERATING EXPENSE TO BE VOTED 500,115,000 330,074,900 170,040,100 538,101,838
Special Warrants - 139,064,300 (139,064,300) -
Statutory Payments to Private Sector Collection Agencies, the Financial Administration Act 8,500,000 8,500,000 - 6,928,051
Statutory Crown Contribution re: Judges' Plan, the Registry Act 15,000 15,000 - -
Statutory Claims against Land Titles Assurance Fund, the Land Titles Act 5,001,000 5,001,000 - -
Statutory Bad Debt Expense, the Financial Administration Act 301,000 301,000 - 231,000
  Total Statutory Appropriations 13,817,000 13,817,000 - 7,159,051
  Total Operating Expense 513,932,000 482,956,200 30,975,800 545,260,889
  OPERATING ASSETS        
2 Information Technology Infrastructure Support/Service Delivery 11,000,000 11,000,000 - 10,974,319
6 Business Services 1,000 1,000 - -
  Total Including Special Warrants 11,001,000 11,001,000 - 10,974,319
Less: Special Warrants - 9,967,100 (9,967,100) -
  TOTAL OPERATING ASSETS TO BE VOTED 11,001,000 1,033,900 9,967,100 10,974,319
Special Warrants - 9,967,100 (9,967,100) -
  Total Operating Assets 11,001,000 11,001,000 - 10,974,319
  CAPITAL EXPENSE        
3 Information and Information Technology 98,336,400 12,700,000 85,636,400 2,908,289
8 Archives of Ontario 6,390,000 830,000 5,560,000 604,000
10 ServiceOntario 2,000,000 5,100,000 (3,100,000) 3,153,799
  Total Including Special Warrants 106,726,400 18,630,000 88,096,400 6,666,088
Less: Special Warrants - 6,210,100 (6,210,100) -
  TOTAL CAPITAL EXPENSE TO BE VOTED 106,726,400 12,419,900 94,306,500 6,666,088
Special Warrants - 6,210,100 (6,210,100) -
  Total Capital Expense 106,726,400 18,630,000 88,096,400 6,666,088



Standard Account by Item and Sub-items
($)
VOTE -ITEM
#
STANDARD ACCOUNT BY ITEM AND SUB-ITEMS      
  OPERATING EXPENSE      
1811-1 Information Technology Infrastructure Support/Service Delivery      
  Salaries and wages     114,035,500
  Employee benefits     14,624,500
  Transportation and communication     98,297,400
  Services     156,948,100
  Supplies and equipment     40,318,400
  Subtotal     424,223,900
  Less: Recoveries     377,518,300
  Total Operating Expense to be Voted     46,705,600
1811-4 eOntario      
  Salaries and wages     16,636,600
  Employee benefits     2,032,900
  Transportation and communication     359,700
  Services     11,720,700
  Supplies and equipment     492,800
  Total Operating Expense to be Voted     31,242,700
1811-5 Ontario Shared Services      
  Salaries and wages     80,344,900
  Employee benefits     10,434,700
  Transportation and communication     11,886,300
  Services     72,001,900
  Supplies and equipment     14,150,000
  Subtotal     188,817,800
  Less: Recoveries     13,459,100
  Total Operating Expense to be Voted     175,358,700
  Sub-Items:      
  Business Services      
  Salaries and wages   79,819,800  
  Employee benefits   10,360,700  
  Transportation and communication   11,875,800  
  Services   61,286,300  
  Supplies and equipment   14,139,500  
  Subtotal   177,482,100  
  Less: Recoveries   13,459,100 164,023,000
  General and Roads Liability Protection      
  Salaries and wages   525,100  
  Employee benefits   74,000  
  Transportation and communication   10,500  
  Services   10,715,600  
  Supplies and equipment   10,500 11,335,700
  Total Operating Expense to be Voted     175,358,700
  Statutory Appropriations      
  Services      
Statutory    Payments to Private Sector Collection Agencies, the Financial Administration Act     8,500,000
1811-7 Archives of Ontario      
  Salaries and wages     6,618,500
  Employee benefits     987,400
  Transportation and communication     407,800
  Services     13,342,400
  Supplies and equipment     377,000
  Transfer payments      
     Archives Support Grants     45,700
  Subtotal     21,778,800
  Less: Recoveries     3,546,800
  Total Operating Expense to be Voted     18,232,000
1811-9 ServiceOntario and Registration Services      
  Salaries and wages     101,941,800
  Employee benefits     13,865,000
  Transportation and communication     9,251,200
  Services     103,716,200
  Supplies and equipment     11,252,400
  Subtotal     240,026,600
  Less: Recoveries     11,450,600
  Total Operating Expense to be Voted     228,576,000
  Statutory Appropriations      
  Other transactions      
Statutory    Crown Contribution re: Judges' Plan, the Registry Act     15,000
Statutory    Claims against Land Titles Assurance Fund, the Land Titles Act     5,001,000
  Statutory Appropriations      
  Other transactions      
Statutory    Bad Debt Expense, the Financial Administration Act     301,000
  Total Operating Expense for Service Delivery Program     513,932,000
  OPERATING ASSETS      
1811-2 Information Technology Infrastructure Support/Service Delivery      
  Deposits and prepaid expenses     11,000,000
  Total Operating Assets to be Voted     11,000,000
1811-6 Business Services      
  Deposits and prepaid expenses     1,000
  Total Operating Assets to be Voted     1,000
  Total Operating Assets for Service Delivery Program     11,001,000
  CAPITAL EXPENSE      
1811-3 Information and Information Technology      
  Services     5,900,000
  Other transactions      
     Major Infrastructure Projects     92,436,400
  Total Capital Expense to be Voted     98,336,400
1811-8 Archives of Ontario      
  Services     6,390,000
  Total Capital Expense to be Voted     6,390,000
1811-10 ServiceOntario      
  Services     2,000,000
  Total Capital Expense to be Voted     2,000,000
  Total Capital Expense for Service Delivery Program     106,726,400