Back to the Ministry of Government Services Summary page

ServiceOntario is the government's service gateway for information and routine transactional services to both individuals and businesses. ServiceOntario is "making it easier" for Ontarians to receive government services by providing support in-person, kiosk, by mail, telephone and online channels.

ServiceOntario is modernizing its service delivery network to improve access and the quality of service and reduce wait times. It is integrating services and consolidating locations so more Ontarians will be able to make one trip for licensing and registration services.

VOTE SUMMARY
($)
ITEM # ITEM

Estimates
2010-11

Estimates
2009-10

Difference
Between
2010-11
and
2009-10

Actual
2008-09

  OPERATING EXPENSE        
1 ServiceOntario 269,911,900 268,169,700 1,742,200 259,668,294
  TOTAL OPERATING EXPENSE TO BE VOTED 269,911,900 268,169,700 1,742,200 259,668,294
Statutory Crown Contribution re: Judges' Plan, the Registry Act 15,000 15,000 - -
Statutory Claims against Land Titles Assurance Fund, the Land Titles Act 5,001,000 5,001,000 - 3,000,000
Statutory Bad Debt Expense, the Financial Administration Act 301,000 301,000 - 77,000
  Total Statutory Appropriations 5,317,000 5,317,000 - 3,077,000
  Total Operating Expense 275,228,900 273,486,700 1,742,200 262,745,294
  CAPITAL EXPENSE        
2 ServiceOntario 4,801,000 6,001,000 (1,200,000) 1,355,171
  TOTAL CAPITAL EXPENSE TO BE VOTED 4,801,000 6,001,000 (1,200,000) 1,355,171
Statutory Amortization, the Financial Administration Act 794,400 1,000 793,400 -
  Total Statutory Appropriations 794,400 1,000 793,400 -
  Total Capital Expense 5,595,400 6,002,000 (406,600) 1,355,171
  CAPITAL ASSETS        
3 ServiceOntario 16,280,100 1,000 16,279,100 -
  TOTAL CAPITAL ASSETS TO BE VOTED 16,280,100 1,000 16,279,100 -
  Total Capital Assets 16,280,100 1,000 16,279,100 -



Standard Account by Item and Sub-items
($)
VOTE -ITEM
#
STANDARD ACCOUNT BY ITEM AND SUB-ITEMS      
  OPERATING EXPENSE      
1814-1 ServiceOntario      
  Salaries and wages     127,091,600
  Employee benefits     16,997,600
  Transportation and communication     7,168,000
  Services     118,117,700
  Supplies and equipment     11,601,400
  Subtotal     280,976,300
  Less: Recoveries     11,064,400
  Total Operating Expense to be Voted     269,911,900
  Statutory Appropriations      
  Other transactions      
Statutory    Crown Contribution re: Judges' Plan, the Registry Act     15,000
Statutory    Claims against Land Titles Assurance Fund, the Land Titles Act     5,001,000
  Statutory Appropriations      
  Other transactions      
Statutory    Bad Debt Expense, the Financial Administration Act     301,000
  Total Operating Expense for ServiceOntario Program     275,228,900
  CAPITAL EXPENSE      
1814-2 ServiceOntario      
  Services     4,800,000
  Other transactions      
     Loss on asset disposal     1,000
  Total Capital Expense to be Voted     4,801,000
  Statutory Appropriations      
  Other transactions      
Statutory    Amortization, the Financial Administration Act     794,400
  Total Capital Expense for ServiceOntario Program     5,595,400
  CAPITAL ASSETS      
1814-3 ServiceOntario      
  Business application software     16,280,100
  Total Capital Assets to be Voted     16,280,100
  Total Capital Assets for ServiceOntario Program     16,280,100