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ServiceOntario is the government's service gateway for information and routine transactions for individuals and businesses. ServiceOntario is making it easier for Ontarians to get government services by providing support in-person, at kiosks, by mail, telephone and online. ServiceOntario is modernizing its service delivery network to improve service access and quality, and reduce wait times. It is integrating services and consolidating locations so more Ontarians will be able to do "one-stop-shopping" for licensing and registration services. Aligned with the ServiceOntario program and Corporate I&IT program, the Government Services Cluster provides strategic advice and cost-effective technology solutions for ServiceOntario and ministry partners in implementing key businesses objectives as well as modernizing government services via public-facing online applications.

VOTE SUMMARY
($)
ITEM # ITEM

Estimates
2011-12

Estimates
2010-11

Difference
Between
2011-12
and
2010-11

Actual
2009-10

  OPERATING EXPENSE        
1 ServiceOntario 270,363,000 270,274,300 88,700 272,184,116
4 Government Services Cluster 18,461,700 20,380,400 (1,918,700) 20,319,497
  TOTAL OPERATING EXPENSE TO BE VOTED 288,824,700 290,654,700 (1,830,000) 292,503,613
Statutory Claims against Land Titles Assurance Fund, the Land Titles Act 5,001,000 5,001,000 - -
Statutory Crown Contribution re: Judges' Plan, the Registry Act - 15,000 (15,000) -
Statutory Bad Debt Expense, the Financial Administration Act 301,000 301,000 - 77,600
  Total Statutory Appropriations 5,302,000 5,317,000 (15,000) 77,600
  Total Operating Expense 294,126,700 295,971,700 (1,845,000) 292,581,213
  CAPITAL EXPENSE        
2 ServiceOntario 2,001,000 4,801,000 (2,800,000) 7,122,598
5 Government Services Cluster 1,000 - 1,000 -
  TOTAL CAPITAL EXPENSE TO BE VOTED 2,002,000 4,801,000 (2,799,000) 7,122,598
Statutory Amortization, the Financial Administration Act 928,800 794,400 134,400 -
Statutory Amortization, the Financial Administration Act 1,000 - 1,000 -
  Total Statutory Appropriations 929,800 794,400 135,400 -
  Total Capital Expense 2,931,800 5,595,400 (2,663,600) 7,122,598
  CAPITAL ASSETS        
3 ServiceOntario 18,064,400 16,280,100 1,784,300 3,315,511
6 Government Services Cluster 1,000 - 1,000 -
  TOTAL CAPITAL ASSETS TO BE VOTED 18,065,400 16,280,100 1,785,300 3,315,511
  Total Capital Assets 18,065,400 16,280,100 1,785,300 3,315,511



Standard Account by Item and Sub-items
($)
VOTE -ITEM
#
STANDARD ACCOUNT BY ITEM AND SUB-ITEMS      
  OPERATING EXPENSE      
1814-1 ServiceOntario      
  Salaries and wages     127,340,600
  Employee benefits     16,969,300
  Transportation and communication     7,163,700
  Services     118,321,400
  Supplies and equipment     11,595,300
  Subtotal     281,390,300
  Less: Recoveries     11,027,300
  Total Operating Expense to be Voted     270,363,000
  Statutory Appropriations      
  Other transactions      
Statutory    Claims against Land Titles Assurance Fund, the Land Titles Act     5,001,000
  Statutory Appropriations      
  Other transactions      
Statutory    Bad Debt Expense, the Financial Administration Act     301,000
1814-4 Government Services Cluster      
  Salaries and wages     20,476,000
  Employee benefits     2,941,800
  Transportation and communication     573,000
  Services     48,771,100
  Supplies and equipment     887,900
  Subtotal     73,649,800
  Less: Recoveries     55,188,100
  Total Operating Expense to be Voted     18,461,700
  Total Operating Expense for ServiceOntario Program     294,126,700
  CAPITAL EXPENSE      
1814-2 ServiceOntario      
  Services     2,000,000
  Other transactions      
     Loss on asset disposal     1,000
  Total Capital Expense to be Voted     2,001,000
  Statutory Appropriations      
  Other transactions      
Statutory    Amortization, the Financial Administration Act     928,800
1814-5 Government Services Cluster      
  Other transactions      
     Loss on Asset Disposal     1,000
  Total Capital Expense to be Voted     1,000
  Statutory Appropriations      
  Other transactions      
Statutory    Amortization, the Financial Administration Act     1,000
  Total Capital Expense for ServiceOntario Program     2,931,800
  CAPITAL ASSETS      
1814-3 ServiceOntario      
  Business application software - salaries and wages     1,344,100
  Business application software - employee benefits     181,000
  Business application software - asset costs     16,539,300
  Total Capital Assets to be Voted     18,064,400
1814-6 Government Services Cluster      
  Business application software - salaries and wages     712,600
  Business application software - employee benefits     94,000
  Business application software - asset costs     22,549,000
  Subtotal     23,355,600
  Less: Recoveries     23,354,600
  Total Capital Assets to be Voted     1,000
  Total Capital Assets for ServiceOntario Program     18,065,400