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ServiceOntario is the government’s service gateway for information and routine transactions for individuals and businesses. ServiceOntario is making it easier for Ontarians to get fast, friendly and easy access to Ontario government information and services that are efficient and cost-effective. ServiceOntario’s vision is to be recognized for meeting or exceeding customer expectations with our service, solutions, leadership and people, every time. Aligned with the ServiceOntario program and Corporate I&IT program, the Government Services Cluster provides strategic advice and cost-effective technology solutions for ServiceOntario and ministry partners in implementing key business objectives as well as modernizing government services via public-facing online applications.

VOTE SUMMARY
($)
ITEM # ITEM

Estimates
2012-13

Estimates
2011-12

Difference
Between
2012-13
and
2011-12

Actual
2010-11

  OPERATING EXPENSE        
1 ServiceOntario 268,892,900 270,363,000 (1,470,100) 281,184,414
4 Government Services Cluster 17,189,500 18,461,700 (1,272,200) 16,426,716
  TOTAL OPERATING EXPENSE TO BE VOTED 286,082,400 288,824,700 (2,742,300) 297,611,130
Statutory Claims against Land Titles Assurance Fund, the Land Titles Act 5,001,000 5,001,000 - -
Statutory Bad Debt Expense, the Financial Administration Act 301,000 301,000 - 62,359
  Total Statutory Appropriations 5,302,000 5,302,000 - 62,359
  Total Operating Expense 291,384,400 294,126,700 (2,742,300) 297,673,489
  CAPITAL EXPENSE        
2 ServiceOntario 2,001,000 2,001,000 - 4,798,272
5 Government Services Cluster 1,000 1,000 - -
  TOTAL CAPITAL EXPENSE TO BE VOTED 2,002,000 2,002,000 - 4,798,272
Statutory Amortization, the Financial Administration Act 2,388,700 928,800 1,459,900 217,311
Statutory Amortization, the Financial Administration Act 1,000 1,000 - -
  Total Statutory Appropriations 2,389,700 929,800 1,459,900 217,311
  Total Capital Expense 4,391,700 2,931,800 1,459,900 5,015,583
  CAPITAL ASSETS        
3 ServiceOntario 2,762,800 18,064,400 (15,301,600) 7,525,855
6 Government Services Cluster 1,000 1,000 - -
  TOTAL CAPITAL ASSETS TO BE VOTED 2,763,800 18,065,400 (15,301,600) 7,525,855
  Total Capital Assets 2,763,800 18,065,400 (15,301,600) 7,525,855


Standard Account by Item and Sub-items
($)
VOTE -ITEM
#
STANDARD ACCOUNT BY ITEM AND SUB-ITEMS      
  OPERATING EXPENSE      
1814-1 ServiceOntario      
  Salaries and wages     125,974,300
  Employee benefits     16,760,500
  Transportation and communication     7,152,500
  Services     117,541,900
  Supplies and equipment     11,592,200
  Subtotal     279,021,400
  Less: Recoveries     10,128,500
  Total Operating Expense to be Voted     268,892,900
  Statutory Appropriations      
  Other transactions      
Statutory    Claims against Land Titles Assurance Fund, the Land Titles Act     5,001,000
  Statutory Appropriations      
  Other transactions      
Statutory    Bad Debt Expense, the Financial Administration Act     301,000
1814-4 Government Services Cluster      
  Salaries and wages     20,034,300
  Employee benefits     2,882,500
  Transportation and communication     584,200
  Services     55,252,700
  Supplies and equipment     899,100
  Subtotal     79,652,800
  Less: Recoveries     62,463,300
  Total Operating Expense to be Voted     17,189,500
  Total Operating Expense for ServiceOntario Program     291,384,400
  CAPITAL EXPENSE      
1814-2 ServiceOntario      
  Services     2,000,000
  Other transactions      
     Loss on asset disposal     1,000
  Total Capital Expense to be Voted     2,001,000
  Statutory Appropriations      
  Other transactions      
Statutory    Amortization, the Financial Administration Act     2,388,700
1814-5 Government Services Cluster      
  Other transactions      
     Loss on Asset Disposal     1,000
  Total Capital Expense to be Voted     1,000
  Statutory Appropriations      
  Other transactions      
Statutory    Amortization, the Financial Administration Act     1,000
  Total Capital Expense for ServiceOntario Program     4,391,700
  CAPITAL ASSETS      
1814-3 ServiceOntario      
  Business application software - salaries and wages     759,900
  Business application software - employee benefits     98,900
  Business application software - asset costs     2,787,600
  Subtotal     3,646,400
  Less: Recoveries     883,600
  Total Capital Assets to be Voted     2,762,800
1814-6 Government Services Cluster      
  Business application software - salaries and wages     737,500
  Business application software - employee benefits     97,300
  Business application software - asset costs     10,557,400
  Subtotal     11,392,200
  Less: Recoveries     11,391,200
  Total Capital Assets to be Voted     1,000
  Total Capital Assets for ServiceOntario Program     2,763,800