: Accessibility Standards For Customer Service

Notice Of Temporary Disruptions

The Ontario government is creating an accessible Ontario public service for employees and customers with disabilities. It’s not only the right thing to do, it’s the law.

Creating a more accessible ministry will offer customers a better overall experience with Ontario's public service. A barrier-free and accessible workplace where every employee and customer is treated fairly and equitably means a better place to work, do business and receive services.

The Accessibility Standards for Customer Service Regulation (Ontario Regulation 429/07) is the first accessibility standard under the Accessibility for Ontarians with Disabilities Act, 2005. The act came into force on January 1, 2008, requiring all public sector organizations which provide goods and services to customers in Ontario to comply.

The Ministry of Finance is committed to providing quality service to all of our clients and customers. We will ensure that our employees are trained on accessible customer service, provide a response process and develop a service disruption plan. 

The ministry is providing the public with a notice on the steps to be taken in connection with a temporary service or facilities disruption.

I&IT Business Systems with Public Access

Steps to be taken:

For business systems with public access (access would be through the internet), the Ministry of Finance will post the temporary service disruption notice on the ministry's internet site.

Ministry of Finance Internet Site

Steps to be taken:

When internet service and e-mail is not available:

  • The Ministry of Finance will post the temporary service disruption notice on the ministry’s internet site.

When the internet is not available and the web page or web server cannot be accessed:

  • Please note that this situation cannot be resolved until service is restored.  Anyone attempting to access the page will see a standard ‘server not found’ message on the interruption from the user’s internet browser.

Buildings occupied by the Ministry of Finance

Steps to be taken:

  1. In support of the Ontario Public Service Customer Service Policy the ministry will ensure that temporary facilities disruption notices are posted at the site of the disruption and in high-traffic areas in the ministry. Accessible facilities include:
  • push-button door openers
  • elevators
  • accessible parking
  • escalators
  • washrooms
  • wheelchair ramps
  1. Where appropriate, the ministry will post notices of such disruptions on its internet site: www.ontario.ca/finance
  2. All notices will be bilingual and include information about the reason for the disruption, how long the disruption is expected to last and a description of alternate facilities, if any.
  3. Building security will convey the message to those who do not see or understand the notice.
  4. Contact will be made by phone or e-mail to those scheduled for an appointment.

The ministry will make reasonable efforts to provide notice when facilities or services are temporarily disrupted.

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