About Finance: Accessibility

The Ontario government is creating an accessible Ontario public service for employees and customers with disabilities. It’s not only the right thing to do, it’s the law.

Creating a more accessible ministry will offer customers a better overall experience with Ontario's public service. A barrier-free and accessible workplace where every employee and customer is treated fairly and equitably means a better place to work, do business and receive services.

Accessibility Standards For Customer Service

The Accessibility Standards for Customer Service Regulation (Ontario Regulation 429/07) is the first accessibility standard under the Accessibility for Ontarians with Disabilities Act, 2005. The act came into force on January 1, 2008, requiring all public sector organizations which provide goods and services to customers in Ontario to comply.

The Ministry of Finance is committed to providing quality service to all of our clients and customers. We will ensure that our employees are trained on accessible customer service, provide a response process and develop a service disruption plan.  

The ministry is providing information to the public on our feedback process and , temporary disruption policy, as well as our Accessible Customer Service Policy. Please follow the links below:

  1. Feedback process
  2. Notice of temporary disruptions to services/facilities
  3. The Ontario Public Service Accessible Customer Service Policy (includes policy on the use of service animals and support persons)

To get a copy of the Ontario Public Service Accessible Customer Service Policy in another format, please contact:

Ontario Public Service Diversity Office
375 University Avenue, 5th Floor
Toronto, ON  M5G 2J5
Telephone: 416-325-7820
FAX: 416-326-8461
E-mail: OPSdiversity@ontario.ca

To get a copy in another format of the Ministry of Finance’s notice of temporary disruptions or feedback process, please contact:

Ministry of Finance
Communications and Corporate Affairs Branch
95 Grosvenor Street, 3rd Floor
Toronto, ON  M7A 1Z1
Telephone: 416-325-0333
FAX: 416-325-0339
E-mail: FinanceCommunications.fin@ontario.ca

Accessibility Plans

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