: Accessibility Standards For Customer Service

Feedback Process

The Ontario government is creating an accessible Ontario public service for employees and customers with disabilities. It’s not only the right thing to do, it’s the law.

Creating a more accessible ministry will offer customers a better overall experience with Ontario's public service. A barrier-free and accessible workplace where every employee and customer is treated fairly and equitably means a better place to work, do business and receive services.

The Accessibility Standards for Customer Service Regulation (Ontario Regulation 429/07) is the first accessibility standard under the Accessibility for Ontarians with Disabilities Act, 2005. The act came into force on January 1, 2008, requiring all public sector organizations which provide goods and services to customers in Ontario to comply.

The Ministry of Finance is committed to providing accessibility for our customers with disabilities. We welcome your input. Please contact us to share your comments or to receive a copy of our accessibility process. Documents are available in different formats upon request.

Please tell us:

  1. As a person with a disability, how satisfied were you with the overall accessibility of the service or product you received?
  2. If you were satisfied, please tell us why?
  3. If you were not satisfied, what can we do to improve our accessibility?

Feedback Form

Call us:

416-325-0333 (Ministry of Finance Communications Services Branch)
FAX: 416-325-0339

Toll Free: 1-866-532-3161 (Service Ontario)
TTY: 1-800-387-5559 (Service Ontario)

Write to us: 

Ministry of Finance
Communications Services Branch
95 Grosvenor Street, 3rd Floor
Toronto, ON  M7A 1Z1

E-mail a message to: FinanceCommunications.fin@ontario.ca

Your comments are important. Thank you for taking the time to share them with us.

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