SERVICE DELIVERY PROGRAM - VOTE 1811

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SERVICE DELIVERY PROGRAM - VOTE 1811

Service Delivery Program is responsible for improving delivery of internal and external government-wide services to meet the needs of Ontarians and the Ontario Public Service (OPS). All service delivery programs are focussing on transforming and improving government services.

ServiceOntario is the key delivery agent and service integrator for information and routine government transactions, across programs and ministries, over multiple channels, for individuals and businesses. By providing province-wide, one-stop access to government services and information - in person, online, kiosk and by phone - ServiceOntario will become the retail expert for government and make it easier for citizens to access information and services how, when and where they want them. The Archives of Ontario promotes public access to Ontarios documentary memory, supports responsible stewardship of the Government of Ontarios Art Collection and provides corporate leadership in the management and preservation of government records. The Office of the Corporate Chief Information Officer provides transformational leadership for the information and information technology in government including policy and implementation for common infrastructure, governance and accountability, and delivery of OPS-wide common services such as computer processing and network facilities. Ontario Shared Services provides enterprise-wide employee and business support services to the OPS, including financial processing and collections, supply chain management, payroll management and processing, and benefits administration.

VOTE SUMMARY
($)
ITEM # ITEM

Estimates
2007-08

Estimates
2006-07

Difference
Between
2007-08
and
2006-07

Actual
2005-06
  OPERATING EXPENSE        
1 Information Technology Infrastructure Support/Service Delivery 44,234,300 54,616,400 (10,382,100) 43,338,110
4 eOntario 48,784,300 60,020,900 (11,236,600) 54,034,444
5 Ontario Shared Services 159,465,700 150,489,000 8,976,700 157,851,208
7 Archives of Ontario 15,104,600 15,388,100 (283,500) 15,328,498
9 ServiceOntario and Registration Services 114,267,000 105,054,700 9,212,300 101,271,538
  Total Including Special Warrants 381,855,900 385,569,100 (3,713,200) 371,823,798
Less: Special Warrants 139,064,300 - 139,064,300 -
  TOTAL OPERATING EXPENSE TO BE VOTED 242,791,600 385,569,100 (142,777,500) 371,823,798
Special Warrants 139,064,300 - 139,064,300 -
Statutory Payments to Private Sector Collection Agencies, the Financial Administration Act 8,500,000 8,500,000 - 4,274,642
Statutory Crown Contribution re: Judges' Plan, the Registry Act 15,000 15,000 - -
Statutory Claims against Land Titles Assurance Fund, the Land Titles Act 5,001,000 1,000 5,000,000 -
Statutory Bad Debt Expense, the Financial Administration Act 301,000 1,000 300,000 350,000
  Total Statutory Appropriations 13,817,000 8,517,000 5,300,000 4,624,642
  Total Operating Expense 395,672,900 394,086,100 1,586,800 376,448,440
  OPERATING ASSETS        
2 Information Technology Infrastructure Support/Service Delivery 11,000,000 1,000 10,999,000 -
6 Business Services 1,000 1,000 - -
  Total Including Special Warrants 11,001,000 2,000 10,999,000 -
Less: Special Warrants 9,967,100 - 9,967,100 -
  TOTAL OPERATING ASSETS TO BE VOTED 1,033,900 2,000 1,031,900 -
Special Warrants 9,967,100 - 9,967,100 -
  Total Operating Assets 11,001,000 2,000 10,999,000 -
  CAPITAL EXPENSE        
3 Information and Information Technology 12,700,000 4,750,000 7,950,000 2,525,910
8 Archives of Ontario 830,000 300,000 530,000 299,427
10 ServiceOntario 5,100,000 3,800,000 1,300,000 5,981,279
  Total Including Special Warrants 18,630,000 8,850,000 9,780,000 8,806,616
Less: Special Warrants 6,210,100 - 6,210,100 -
  TOTAL CAPITAL EXPENSE TO BE VOTED 12,419,900 8,850,000 3,569,900 8,806,616
Special Warrants 6,210,100 - 6,210,100 -
  Total Capital Expense 18,630,000 8,850,000 9,780,000 8,806,616



Standard Account by Item and Sub-items
($)
VOTE -ITEM
#		 STANDARD ACCOUNT BY ITEM AND SUB-ITEMS      
  OPERATING EXPENSE      
1811-1 Information Technology Infrastructure Support/Service Delivery      
  Salaries and wages     85,277,500
  Employee benefits     12,095,100
  Transportation and communication     81,641,100
  Services     142,307,400
  Supplies and equipment     40,186,900
  Subtotal     361,508,000
  Less: Recoveries     317,273,700
  Total Operating Expense     44,234,300
1811-4 eOntario      
  Salaries and wages     21,055,900
  Employee benefits     2,601,300
  Transportation and communication     1,010,200
  Services     21,218,100
  Supplies and equipment     2,898,800
  Total Operating Expense     48,784,300
1811-5 Ontario Shared Services      
  Salaries and wages     74,696,700
  Employee benefits     9,603,800
  Transportation and communication     11,761,600
  Services     68,581,400
  Supplies and equipment     13,881,300
  Subtotal     178,524,800
  Less: Recoveries     19,059,100
  Total Operating Expense     159,465,700
  Sub-Items:      
  Business Services      
  Salaries and wages   74,171,600  
  Employee benefits   9,529,800  
  Transportation and communication   11,751,100  
  Services   57,865,800  
  Supplies and equipment   13,870,800  
  Subtotal   167,189,100  
  Less: Recoveries   19,059,100 148,130,000
  General and Roads Liability Protection      
  Salaries and wages   525,100  
  Employee benefits   74,000  
  Transportation and communication   10,500  
  Services   10,715,600  
  Supplies and equipment   10,500 11,335,700
  Total Operating Expense     159,465,700
  Statutory Appropriations      
  Services      
Statutory    Payments to Private Sector Collection Agencies, the Financial Administration Act     8,500,000
1811-7 Archives of Ontario      
  Salaries and wages     6,319,800
  Employee benefits     946,600
  Transportation and communication     407,800
  Services     11,120,700
  Supplies and equipment     245,000
  Transfer payments      
     Archives Support Grants     45,700
  Subtotal     19,085,600
  Less: Recoveries     3,981,000
  Total Operating Expense     15,104,600
1811-9 ServiceOntario and Registration Services      
  Salaries and wages     64,450,300
  Employee benefits     8,211,500
  Transportation and communication     6,155,600
  Services     40,876,200
  Supplies and equipment     3,787,500
  Subtotal     123,481,100
  Less: Recoveries     9,214,100
  Total Operating Expense     114,267,000
  Statutory Appropriations      
  Other transactions      
Statutory    Crown Contribution re: Judges' Plan, the Registry Act     15,000
Statutory    Claims against Land Titles Assurance Fund, the Land Titles Act     5,001,000
  Statutory Appropriations      
  Other transactions      
Statutory    Bad Debt Expense, the Financial Administration Act     301,000
  Total Operating Expense for Service Delivery Program     395,672,900
  OPERATING ASSETS      
1811-2 Information Technology Infrastructure Support/Service Delivery      
  Deposits and prepaid expenses     11,000,000
  Total Operating Assets     11,000,000
1811-6 Business Services      
  Deposits and prepaid expenses     1,000
  Total Operating Assets to be Voted     1,000
  Total Operating Assets for Service Delivery Program     11,001,000
  CAPITAL EXPENSE      
1811-3 Information and Information Technology      
  Services     12,700,000
  Total Capital Expense     12,700,000
1811-8 Archives of Ontario      
  Services     830,000
  Total Capital Expense     830,000
1811-10 ServiceOntario      
  Services     5,100,000
  Total Capital Expense     5,100,000
  Total Capital Expense for Service Delivery Program     18,630,000