Service Delivery Program is responsible for improving delivery of internal and external government-wide services to meet the needs of Ontarians and the Ontario Public Service (OPS). All service delivery programs are focussing on transforming and improving government services.
ServiceOntario is the key delivery agent and service integrator for information and routine government transactions, across programs and ministries, over multiple channels, for individuals and businesses. By providing province-wide, one-stop access to government services and information - in person, online, kiosk and by phone - ServiceOntario will become the retail expert for government and make it easier for citizens to access information and services how, when and where they want them. The Archives of Ontario promotes public access to Ontarios documentary memory, supports responsible stewardship of the Government of Ontarios Art Collection and provides corporate leadership in the management and preservation of government records. The Office of the Corporate Chief Information Officer provides transformational leadership for the information and information technology in government including policy and implementation for common infrastructure, governance and accountability, and delivery of OPS-wide common services such as computer processing and network facilities. Ontario Shared Services provides enterprise-wide employee and business support services to the OPS, including financial processing and collections, supply chain management, payroll management and processing, and benefits administration.
VOTE -ITEM # |
STANDARD ACCOUNT BY ITEM AND SUB-ITEMS | |||
---|---|---|---|---|
OPERATING EXPENSE | ||||
1811-1 | Information Technology Infrastructure Support/Service Delivery | |||
Salaries and wages | 85,277,500 | |||
Employee benefits | 12,095,100 | |||
Transportation and communication | 81,641,100 | |||
Services | 142,307,400 | |||
Supplies and equipment | 40,186,900 | |||
Subtotal | 361,508,000 | |||
Less: Recoveries | 317,273,700 | |||
Total Operating Expense | 44,234,300 | |||
1811-4 | eOntario | |||
Salaries and wages | 21,055,900 | |||
Employee benefits | 2,601,300 | |||
Transportation and communication | 1,010,200 | |||
Services | 21,218,100 | |||
Supplies and equipment | 2,898,800 | |||
Total Operating Expense | 48,784,300 | |||
1811-5 | Ontario Shared Services | |||
Salaries and wages | 74,696,700 | |||
Employee benefits | 9,603,800 | |||
Transportation and communication | 11,761,600 | |||
Services | 68,581,400 | |||
Supplies and equipment | 13,881,300 | |||
Subtotal | 178,524,800 | |||
Less: Recoveries | 19,059,100 | |||
Total Operating Expense | 159,465,700 | |||
Sub-Items: | ||||
Business Services | ||||
Salaries and wages | 74,171,600 | |||
Employee benefits | 9,529,800 | |||
Transportation and communication | 11,751,100 | |||
Services | 57,865,800 | |||
Supplies and equipment | 13,870,800 | |||
Subtotal | 167,189,100 | |||
Less: Recoveries | 19,059,100 | 148,130,000 | ||
General and Roads Liability Protection | ||||
Salaries and wages | 525,100 | |||
Employee benefits | 74,000 | |||
Transportation and communication | 10,500 | |||
Services | 10,715,600 | |||
Supplies and equipment | 10,500 | 11,335,700 | ||
Total Operating Expense | 159,465,700 | |||
Statutory Appropriations | ||||
Services | ||||
Statutory | Payments to Private Sector Collection Agencies, the Financial Administration Act | 8,500,000 | ||
1811-7 | Archives of Ontario | |||
Salaries and wages | 6,319,800 | |||
Employee benefits | 946,600 | |||
Transportation and communication | 407,800 | |||
Services | 11,120,700 | |||
Supplies and equipment | 245,000 | |||
Transfer payments | ||||
Archives Support Grants | 45,700 | |||
Subtotal | 19,085,600 | |||
Less: Recoveries | 3,981,000 | |||
Total Operating Expense | 15,104,600 | |||
1811-9 | ServiceOntario and Registration Services | |||
Salaries and wages | 64,450,300 | |||
Employee benefits | 8,211,500 | |||
Transportation and communication | 6,155,600 | |||
Services | 40,876,200 | |||
Supplies and equipment | 3,787,500 | |||
Subtotal | 123,481,100 | |||
Less: Recoveries | 9,214,100 | |||
Total Operating Expense | 114,267,000 | |||
Statutory Appropriations | ||||
Other transactions | ||||
Statutory | Crown Contribution re: Judges' Plan, the Registry Act | 15,000 | ||
Statutory | Claims against Land Titles Assurance Fund, the Land Titles Act | 5,001,000 | ||
Statutory Appropriations | ||||
Other transactions | ||||
Statutory | Bad Debt Expense, the Financial Administration Act | 301,000 | ||
Total Operating Expense for Service Delivery Program | 395,672,900 | |||
OPERATING ASSETS | ||||
1811-2 | Information Technology Infrastructure Support/Service Delivery | |||
Deposits and prepaid expenses | 11,000,000 | |||
Total Operating Assets | 11,000,000 | |||
1811-6 | Business Services | |||
Deposits and prepaid expenses | 1,000 | |||
Total Operating Assets to be Voted | 1,000 | |||
Total Operating Assets for Service Delivery Program | 11,001,000 | |||
CAPITAL EXPENSE | ||||
1811-3 | Information and Information Technology | |||
Services | 12,700,000 | |||
Total Capital Expense | 12,700,000 | |||
1811-8 | Archives of Ontario | |||
Services | 830,000 | |||
Total Capital Expense | 830,000 | |||
1811-10 | ServiceOntario | |||
Services | 5,100,000 | |||
Total Capital Expense | 5,100,000 | |||
Total Capital Expense for Service Delivery Program | 18,630,000 |